Delivery to the United States
Delivery to the United States is free, by express service. We dispatch from London within 2 working days of your order and aim for it to arrive within 5 working days of dispatch. These are estimates, not guarantees. Once your order has been dispatched, the time it takes depends on the carrier and on customs, and we will help you trace your parcel if it is delayed. Once your order is on its way, we'll email you the tracking details.
Import duties and import taxes are calculated at checkout and shown as a separate line, so there is nothing further to pay on delivery. We pay them to customs on your behalf. We do not collect US state sales tax at checkout.
We deliver to street addresses in the 50 US states and Washington DC. We do not deliver to US territories, PO boxes or military addresses.
Working days are Monday to Friday, not including UK bank holidays, as we dispatch from London.
If your parcel hasn't arrived, check your tracking link first. If it hasn't moved, email hello@aeteria.co with your order number and we'll take it up with the carrier.
Returns from the United States
You have 14 days from the day you receive your order to tell us you'd like to return it. To start a return, email hello@aeteria.co with your order number. Any clear message is enough. You then have a further 14 days from telling us to send the piece back.
We'll send you a return label. The carrier's charge for the label is deducted from your refund, and we'll tell you the amount before we send it. Customs duties and import taxes paid at checkout are not refundable.
We do not offer exchanges for US orders. If you'd like a different size, return the piece for a refund and place a new order.
Please return the piece unworn and unwashed, with all labels and tags attached and any accessories that came with it. If it comes back worn, washed or marked, with labels or tags removed, or with accessories missing, we may reduce the refund to reflect the loss in value.
We refund you within 14 days of receiving the piece back. The refund goes to your original payment method, less the return label charge. Delivery was free, so there is no delivery charge to refund.
If something is wrong with your piece, email hello@aeteria.co with your order number and a photo. We'll arrange the return at our cost. Once we've inspected it, we'll put it right with a refund, repair or replacement, and we'll refund the customs duties and import taxes you paid.